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By phone, email, or mail, our family care representatives are ready whenever you have a question, concern, or suggestion. Here’s how to contact us:

Email

Customer service

[email protected]

Sales

[email protected]

Phone

1-888-472-1085

Monday РFriday, 9:00 a.m. to 9:00 p.m. EST
Saturday 12:00 p.m. to 6:00 p.m. EST

Fax

1-866-991-4323

Mail

Family Energy Inc., PO Box 967, Buffalo, NY, 14240-0967

 

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Utility Contacts

In case of a power outage or other electrical emergency, please call your local utility directly. If the emergency presents immediate danger, please call 911.
General Customer Care Call to Report a safety hazard
Electric Gas
Central Hudson 1-800-527-2714 1-800-527-2714 1-800-942-8274
Con Edison (Con Ed) 1-800-752-6633 1-800-752-6633 1-800-752-6633
National Grid (Niagara Mohawk) 1-800-642-4272 1-800-892-2345 1-800-892-2345
New York State Electric & Gas (NYSEG) 1-800-572-1111 1-800-572-1131 1-800-572-1121
National Fuel Gas Company 1-800-365-3234 1-800-444-3130
Orange & Rockland 1-877-434-4100 1-877-434-4100 1-800-533-5325
National Grid - New York City 1-800-642-4272 1-718-643-4050
Rochester Gas & Electric (RG&E) 1-800-743-2110 1-800-743-1701 1-800-743-1702