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Customer Care
Have more questions about Family Energy? Need help signing up?
By phone, email, or mail, our family care representatives are ready whenever you have a question, concern, or suggestion. Here's how to contact us:
| Email |
24 hours a day, 7 days a week |
| Customer service |
service@YourFamilyEnergy.com |
| Sales |
sales@YourFamilyEnergy.com |
| Phone |
Monday through Friday, 9:00 a.m. to 5:00 p.m.
Eastern Time New York Residents: 1-888-472-1085 |
| Mail |
Family Energy
1514 86 St, lower level
Brooklyn, NY 11228 |
Utility Contacts
In case of a power outage or other electrical emergency, please call your local utility directly. If the emergency presents immediate danger, please call 911.
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General Customer
Care |
Call to Report a
safety hazard |
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Electric |
Gas |
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| Central Hudson |
1-800-527-2714 |
1-800-527-2714 |
1-800-942-8274 |
| Con Edison (Con Ed) |
1-800-752-6633 |
1-800-752-6633 |
1-800-752-6633 |
| National Grid (Niagara Mohawk) |
1-800-642-4272 |
1-800-892-2345 |
1-800-892-2345 |
| New York State Electric & Gas (NYSEG) |
1-800-572-1111 |
1-800-572-1131 |
1-800-572-1121 |
| National Fuel Gas Company |
1-800-365-3234 |
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1-80-365-3234 |
| Orange & Rockland |
1-877-434-4100 |
1-877-434-4100 |
1-800-533-5325 |
| National Grid - New York City |
1-800-490-0045 |
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1-718-643-4050 |
| Rochester Gas & Electric (RG&E) |
1-800-743-2110 |
1-800-743-1701 |
1-800-743-1702 |
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