Privacy Policy

Family Energy understands your concerns about your privacy and the use of your personal information online, so rest assured that we are committed to protecting your privacy as an applicant for service, as a customer, or as a visitor to our website. Family Energy´s Privacy Policy is subject to change at any time without notice.

Collecting and Sharing of Information:

Family Energy collects, retains, and uses personally identifiable information about you when we realistically believe this information will assist us in conducting our business or when providing services, products and other opportunities to you. For example, we use your information to protect and administer records, accounts, and funds; to comply with certain laws and regulations; to help us design and improve our products and services; and to understand your needs to enable us to provide you with superior services and products.

Family Energy collects personally identifiable information that you volunteer, such as when you enroll for one of our services, or sign up for our products, request further information, or send us an e-mail. This information may include your name, postal/service address, social security number, tax identification number, telephone number, e-mail address, account number, credit card number or bank account information, as well as the content of the request. Family Energy uses this information to respond to your requests, to provide services and products to you, and to contact you about other products, services or events that we promote as a company or collectively with others, and that may be of interest to you. If you do not want us to contact you about other products, services, or events, please send us an e-mail request to yourfamilyenergy.com. and we will respect your wishes.

Family Energy may disclose personally identifiable information we collect to non-affiliated third parties as permitted by law. For example, we may disclose personally identifiable information about you to credit reporting agencies, in response to a subpoena or court order, as required by certain federal and state laws, to help complete a transaction initiated by you, to carry out our terms of service, and pursuant to your request or authorization.

Family Energy will not sell or exchange personally identifiable information about you with outside marketers or other companies to allow them to independently solicit you for their products or services without giving you the opportunity to decline to have your personally identifiable information provided to such outside marketers or other companies.

Family Energy may also use personal information on an aggregated basis (so that individual information is not known) to understand how to improve our products and services. You have a right to review the personally identifiable information we have gathered and to identify any inaccurate information we have on file. If you would like to review this information, please send us an e-mail request.

Security:

Family Energy´s commitment to the privacy of your information includes maintaining the security of our information. We use physical, electronic, and procedural safeguards to help prevent unauthorized access to or use of personally identifiable customer information. Your information is stored on secure servers that we strive to protect in controlled facilities. We require our employees and data processors to respect the confidentiality of any personally identifiable information held by Family Energy. Please be advised that, unfortunately, no data can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Family Energy cannot be held responsible for actions arising from unauthorized access to your personally identifiable information.

Family Energy upholds internal policies and procedures to restrict access to personally identifiable information to those employees who need to know that information to perform their duties, such as administering your accounts or providing services and products to you. All of our employees are governed by confidentiality agreements and standards of conduct that include strict standards for keeping your personally identifiable information confidential.

Family Energy will retain personally identifiable information for a time period consistent with the duration of our business relationship and with applicable laws and financial reporting requirements. Disposal of personally identifiable information will be made as permitted by applicable law and in a manner intended to protect the privacy of such information.

Third Party Vendors:

Family Energy works with a number of third-party vendors that provide services to us and that help us provide products and services to our customers. In some instances, we may offer our products and services, or other products and services, through a third-party web site (which may be linked to from or accessed through our web site). While our agreements with these vendors include confidentiality and other provisions intended to protect your personally identifiable information, we do not own these third-parties and do not have direct control over their handling and use of information you may provide to them. Therefore, please refer to the specific online privacy and security policies of third-parties when accessing their sites.

Family Energy Respects Children´s Privacy:

Family Energy does not knowingly collect, maintain, or use personal information from our web sites concerning children less than thirteen (13) years of age.

Links Off-Site:

As a service and possible reference to you, Family Energy may provide you with links to other web sites on the Internet. These links are provided for your convenience and, in no way, constitute an endorsement from Family Energy. These sites maintain their own privacy policies that may differ from Family Energy‘s privacy policies, so when accessing other web sites, please read that specific site´213s privacy and security policies. Family Energy is not responsible for the content of or privacy practices employed by other sites.

Virus Software:

Family Energy uses proper commercially available anti-virus software to make sure that this web site does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet, Family Energy strongly recommends that you purchase comparable anti-virus software when accessing the Family Energy web site or any web site. Family Energy cannot guarantee that this web site or any e-mail correspondence from Family Energy is free from viruses.

Cookies:

Family Energy acquires information concerning usage of our web site through two sources: cookies and information voluntarily provided by you.

Our web server tracks and collects general information about visits to our site through the use of "cookies." Cookies monitor which areas of our site are highly visited and which are not. This allows us to provide you with a better web site by letting us track what is useful to you and what is not. Based on this information, Family Energy can improve our site, provide you with customized information, and save your preferences while you are on our web site. Cookies are used at many significant web sites, and do not give us access to any personally identifiable information about you, such as your name, postal/service address, e-mail address, social security number, credit card number or account number. Family Energy does not provide cookie information to any third party other than companies helping us to improve our web site. If you are uncomfortable with Family Energy´s use of cookie technology, you can set your browser to refuse cookies or to alert you when cookies are being sent.