How is Family Energy different from my local utility?

Family Energy is a registered ESCO (Energy Service Company) with the New York Public Services Commission and works together with them to ensure the quality and reliability of your natural gas and/or electricity supply. Your local utility company cannot profit from the sale of energy; they obtain profits from the delivery of the electricity and natural gas to your home.

Why should I choose a supplier instead of the utility?

By choosing Family Energy’s fixed price programs, you can be rest assured to pay a set price for your Natural Gas and Electricity supply for the duration of your contract. You will have the peace of mind of knowing what you will pay each month for the energy supply; irrespective of fluctuating energy prices, time of use or weather variability.

How will my local utility company know I’ve enrolled with Family Energy?

Your local utility company recognizes us as an authorized ESCO of natural gas and electricity. When your enrollment is approved, we notify your utility company of the change.

How am I billed?

Your utility company will continue to bill you as they always have. Family Energy gas and/or electricity supply charges will appear along with your utility service and delivery charges. You still make only one payment to your utility company.

What if I have a problem with my service?

Your utility company will continue to take care of those problems if they occur. Just give them a call like you always would.

How do I enroll?

It's simple. Call us toll-free at 1-888-472-1085 and we'll help you select the program that is best for you.