Have more questions about Family Energy? Need help signing up?
By phone, email, or mail, our family care representatives are ready whenever you have a question, concern, or suggestion.
Here’s how to contact us:
Customer Service:
[email protected]
Phone:
1-888-472-1085
Monday – Friday: 9:00 a.m. to 5:00 p.m. EST
Fax:
1-866-991-4323
Mail:
Family Energy Inc., PO Box 967, Buffalo, NY, 14240-0967
| General Customer Care | Call to Report a safety hazard | ||
|---|---|---|---|
| Electric | Gas | ||
| Central Hudson | 1-800-527-2714 | 1-800-527-2714 | 1-800-942-8274 |
| Con Edison (Con Ed) | 1-800-752-6633 | 1-800-752-6633 | 1-800-752-6633 |
| National Grid (Niagara Mohawk) | 1-800-642-4272 | 1-800-892-2345 | 1-800-892-2345 |
| New York State Electric & Gas (NYSEG) | 1-800-572-1111 | 1-800-572-1131 | 1-800-572-1121 |
| National Fuel Gas Company | 1-800-365-3234 | 1-800-444-3130 | |
| Orange & Rockland | 1-877-434-4100 | 1-877-434-4100 | 1-800-533-5325 |
| National Grid - New York City | 1-800-642-4272 | 1-718-643-4050 | |
| Rochester Gas & Electric (RG&E) | 1-800-743-2110 | 1-800-743-1701 | 1-800-743-1702 |
